egovernment policy in Hungary

Átírás

1 egovernment policy in Hungary Main achievements after the OECD s review OECD-India 3-4/Dec/2009.

2 Strenghtening leadership and organisation for egovernment

3 Status report - Prime Minister s Office State Secretariat for ICT and egovernment [EKK] ( 2006-IHM, KEKKH, GKM) OECD s main proposals (2007): - PMO: joint egov and PA strategy ÚMFT - Shared databases, collaboration of agencies Client gate dev. ;regional ASP - Standards, good practices for central and local government Interoperability Framework project

4 Framework Strategy for Informatics (2008) Integrated services Client-oriented services Electronic case-handling Empowering citizens ICT developments for SMEs Components: Digital Literacy Strategy, eeconomy S,ePublic Administration S., Broadband S.

5 Leadership characteristics: PMO EKK- integrated, coordinated, central policy making and projects! (Central System, regional ASP)- recommendations! - Broader institutional, organisational responsability (2008.) - Legal background for coordination( 2005.) - Professional supervision, no legal binding rule or financial influence

6 Serving citizens- becoming userfocused in the provision of e- government services

7 Political commitment and regulation 2009, the Hungarian Parliament passed a decree on electronic public services LX. General rules for service provision through central system ( administrative and technical); rights and duties of the services providers and the users ( citizens, businesses) Implementation rules: citizen-centric electronic procedure, legal framework for service providers, security and identification.

8 Act 2008.CXI. (review of Ket) General rule: 8. (1) In public administration authority processes if other legal rules leave space for it, can be managed electronically. G2G If the process does not require paper-based interaction, the authorities are obliged to use among each other s, phones other electronic means for communication. Cost-efficiency and effectiveness are main principles. After Jan, 2011 the electronic interaction through Central System is binding.

9 C2G Data protection the electronic communication is not obligatory, but can be chosen by the client or defined by law Act 2009.LII., electronic delivery + projects: Client Gate, renewal of the gov. Portal, standardised electronic format

10 Monitoring: EKOP- EMIR 11 impact indicators Survey: Burostop home page, approx. 300 people. would use, among others: the online monitoring of procedures relating to building permissions (96 %); the system giving proactive information to enterprises relying on a preliminary questionnaire (94 %); the online request of students loans (93 %); and the solution allowing for the electronic registration of data change at the Land Office (91 %).

11 Frequently used public services, Client Gate Service Date General official document procedures [KEKKH] Notice before expire of personal documents! ( proactive)l [KEKKH] január E-auction[APEH] Tax declaration[apeh] Electronic business processes [IRM] Elektronic enterprise reports [IRM] obligatory Agricultural data service [MVH] Agricultural e-claim, inquiry[mvh] obligatory General document fill out service [MeH-APEH] Police declaration [ORFK] E nergy tax [VPOP] Custom [VPOP] Job search[szmm] Social security, patient record[oep] Pension [ONYF] Private pension insurance [PSZÁF] Higher education[okm, OFH] 2004.

12 Thank you for your attention! Bernadett KÖTELES PMO EKK, HU,