MULTIMEX solutions in medical applications

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Márk Budai
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1 MULTIMEX MULTIMEX solutions in medical applications

2 Handling institutional patient flow These days all the medical institutions are trying, to provide the possible highest level of services to their patients, with the possible most optimal expenses. Thanks to the more than 20 years of experience of MULTIMEX Ltd., and to our knowledge of the market we are able to offer custom, tailor-made solutions for each single institution to make them able to realize the goals defined before. Our solutions help the optimization of patient flow and the patient information process from the arrival of the patient to the institution, to their leaving and even after that. Design of institutions These days it is a right expectation to provide a cultured and patient management, which can be easily realized with the help of our Q-FUSION customer flow management system. The Q-FUSION system s hardware elements offer a reliable solution for their users. With the help of our products, users can easily find the optimal configuration for their needs, during the design process our professionals will be at your service. The different ticket printers, information terminals, displays, information display, multimedia interfaces, and calling terminals - all serve the purpose of creating a high level and reliable customer care culture.

3 Integrated systems These days one of basic expectations against patient flow management systems is an ability of integration, this way they can be connected with different medical systems that are already in use at various institutions. According to this the Q-FUSION system has already been integrated with remarkable domestic medical system developers systems. (ISH, BSI, Infomix, Meditcom, Hospitality, Kardirex etc.) This way it is possible to do all the important institutional tasks (patient identification, queue number printing, and patient calling) through the medical system. Greeting of customers, queue number printing, patient identification Patients get printed queue numbers from the different type ticket printers in all cases. On the ticket, next to the queue number, many other information can take place such as; the name of the institutions, name of patient, name of selected clinic, number of serving clinic, number of waiting patients, and other different data that can be set up by users. MULTIMEX Ticket printing basically can be done two different ways; at an information window by a staff member, or by using a separate intelligent ticket printer totem by the patient. Using ticket printer totems it is possible to solve the problem of identification of patients (for example: with an interactive user interface or with a card reader), this way increasing the level of the offered service and also boosting convenience of patients.

4 Patient calling Calling of patients fundamentally can be two different ways; using an integrated system users can access various functions (calling, recalling, transferring, etc.) directly from the host medical system s interface. Using an independent system, calling can be done via the web calling terminal through the user s computers, or using hardware terminals placed on desktops. Active patient waiting, patient information, efficient advertisement With the help of Q-MONITOR multimedia system, users can inform their patients about actual news through the different sized LCD screens placed around their institutions increasing the level of patient information also this way. Increasing the efficacy different data can be shown on the LCD surfaces even from the Q-FUSION system (e.g.: average waiting times, called queue numbers, number of patients waiting for a certain services, etc.) This way the attention of patients is even more focused on the displayed content. The content displayed on LCD surfaces easily can be sold for advertisement purposes, this way the system can function even as a profit source of the institution.

Data mining, system management, configuration The Q-FUSION system s WEB interface provides information towards the management; concerning current time, past and future.

waiting times have exceeded a previously set value (warning functions).

5 Data mining, system management, configuration The Q-FUSION system s WEB interface provides information towards the management; concerning current time, past and future. The real time information can be accessed through the Q-INSPECT module of the system, where the leaders can observe the current traffic, the work of the whole institution and can be noticed if the waiting times have exceeded a previously set value (warning functions). Statistical information can be found in the Q-REPORT statistical module, where we can see a detailed picture of the function of the institution in the past. By processing this information it is possible for the management to refine different working alternatives, define service goals and planning for the future this way increasing costeffectiveness based on daily, weekly and yearly data. Users can intervene using the Q-ADMIN administration, and Q-CONFIG configuration modules this way modifying the working of the institution. Thanks to the centralized Q-FUSION system, it is possible to do all these on one single WEB interface.

6 Booking in advance Creating an ideal patient flow process it is necessary to be able to optimize the load of staff members and doing this on a way to make the waiting times of patients the possible minimal. These goals can be achieved two different ways. With medical system integration we offer our integrated systems and for a separate system we offer the Q-FUSION system s Q-TIMER module advance booking solution (personal, phone, WEB, SMS, and WAP based services) thanks to this module, patients can directly book an appointment at the institution, or with the help of staff members (personally or by phone); both on WEB based interface. Thanks to the appointment booking solution, the performance of staff members become balanced and the serving of patients becomes convenient. Please contact us, and let us help you design the optimal patient flow and patient information process. Contact our professionals on Phone ( , ), via fax ( ) or (support@multimex.hu), who will contact you soon. Please visit our website:

7 REFERENCIÁINK: MULTIMEX Hospitals Budai Irgalmasrendi Kórház, Budapest (ISH/MedSolution integráció) Kanizsai Dorottya Kórház, Nagykanizsa (ISH/MedSolution integráció) Komárom Esztergom Megyei Önkormányzat Szt. Borbála Kórház, Tatabánya Kaposi Mór Oktató Kórház, Kaposvár Parádfürdői Állami Kórház, Parád (ISH/MedSolution integráció) Balatonfüredi Állami Szívkórház, Balatonfüred Dr. Deák Jenő Kórház - Rendelőintézet és Gyógybarlang Kft., Tapolca (MEDITCOM/Celix integráció) Szabolcs Szatmár Bereg Megyei Önkormányzat Jósa András Oktató Kórház, Nyíregyháza Selye János Kórház, Komárom Várpalotai Városi Kórház és Rendelőintézet - Medikomplex Csoport, Várpalota District outpatient clinics Józsefvárosi EÜ. Szolgálat, Budapest Terézvárosi EÜ. Szolgálat, Budapest (INFOMIX integráció) Ferencvárosi EÜ. Szolgálat, Budapest Dél-budai EÜ. Szolgálat Kht., Budapest (BSI/Főnix integráció) Szent Margit Rendelőintézet Nonprofit Kft., Budapest (MEDITCOM integráció) Pestszentlőrinc-Pestszentimre EÜ. Szolgáltató Nonprofit Kiemelten Közhasznú Kft., Budapest (INFOMIX integráció) Zuglói EÜ. Szolgálat, Budapest Budavári EÜ. Szolgálat, Budapest Csepeli EÜ. Szolgálat, Budapest Other outpatient: SOTE Kútvölgyi Klinika Központi Tömb, Budapest (ISH/MedSolution integráció) SOTE Neurológiai Klinika, Budapest (ISH/MedSolution integráció) Országos Orvosi Rehabilitációs Intézet, Budapest Gottsegen György Országos Kardiológiai Intézet, Budapest Vasútegészségügyi Kht. Központi Rendelőintézet, Budapest General Medicina Kft. Rendelőintézet, Várpalota Ráckeve Városi Önkormányzat II. sz. Szakorvosi Rendelőintézet, Ráckeve Vecsés Városi Önkormányzat Szakorvosi Rendelőintézet, Vecsés (INFOMIX integráció) Nagykáta Városi Önkormányzat Szakorvosi Rendelőintézet, Nagykáta (BSI/Főnix integráció) Városi Egészségügyi Centrum, Kunszentmárton (BSI/Főnix integráció) Dr. Szarka Ödön Kistérségi EÜ. Szolgáltató Kft., Csongrád (ISH/MedSolution integráció) Pilisvörösvár Önkormányzat Szakorvosi Rendelőintézet, Pilisvörösvár Mezőkövesd Városi Önkormányzat Szakorvosi Rendelőintézet, Mezőkövesd (BSI/Főnix integráció) Érd Városi Önkormányzat Szakorvosi Rendelőintézet, Érd (BSI/Főnix integráció) Csorna Egészségház, Csorna Biatorbágy Egészségház, Biatorbágy (INFOMIX integráció) Kardirex EÜ. Központ, Bábolna (Kardirex integráció) Jánoshalma Szakorvosi Rendelőintézet, Jánoshalma (BSI/Főnix integráció) Ibrány Szakorvosi Rendelőintézet, Ibrány (Hospitaly integráció) Tokaj Szakorvosi Rendelőintézet, Tokaj (Hospitaly integráció) Tiszaújváros Szakorvosi Rendelőintézet, Tiszaújváros (BSI/Főnix integráció) Lenti Szakorvosi Rendelőintézet, Lenti (BSI/Főnix integráció) Balatonboglár Szakorvosi Rendelőintézet, Balatonboglár Bicske Szakorvosi Rendelőintézet, Bicske (INFOMIX integráció) Békés Szakorvosi Rendelőintézet, Békés (INFOMIX integráció) GP surgeries: Várpalota Háziorvosi Rendelőintézet, Várpalota Marcali Háziorvosi Rendelőintézet, Marcali Halmajugra Háziorvosi Rendelőintézet, Halmajugra Balatonfüred Háziorvosi Rendelőintézet, Balatonfüred Szombathely Déli Városrész Egészségügyért Közhasznú Alapítvány, Szombathely Ráckeve Háziorvosi Rendelőintézet, Ráckeve Jászapáti Háziorvosi Rendelőintézet, Jászapáti

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