Centralising PSAPs and Control Rooms in an Emergency Response Centre. László Göndör project manager Budapest, december 13.

Átírás

1 Centralising PSAPs and Control Rooms in an Emergency Response Centre László Göndör project manager Budapest, december 13.

2 Content What s up till now? Where to go? About the IES 112 project The project in brief Lessons learned

3 What s up till now Mobil 112 (107) County level Local level Landline 104

4 First call taking points before IES project (more than 200 PSAP!!!).

5 Where to go? Landlines and mobiles 104, 105, 107, 112 PSAP at Miskolc operated by Police PSAP at Szombathely operated by Police Co-located Dispatch centers

6 Only 2 PSAPs after IES project.

7 IES 112 Initiatives Project tobe formedbya consortium led by GITDA Minimize false calls generated workload on dispatchers Centralize data collection for all services Fasten co-operative actions Centralize dispatch professionals into co-located Dispatch Centres (home affairs sector) Build 99,99% available ICT solution Setup professional protocol for call taking GITDA National Infocommunication Services National Ambulance Services Ministry of Interior Disaster Management Ministryof National Development National Police Ministryof Human Resources

8 IES 112 project scope ICT concept Calls Call taking Dispatching Execution Calls SmartPhone app Portal registration SMS, MMS ecall Call taking and data sheetmanagement system + Middleware Police& Firefighters CAD AMS CAD Mobile units onboard computers AMS Mobile

9 The new business modell Stage 1 PSAPs Call taking (Country level) Co-located police and fire service dispatch centres (County level) Ambulance service Dispatch centres (County level) Dispatching (County level) Police (Local level) Fire service (Locallevel) Ambulance service (Local level) Service management (local level) Resources Resorces Resources Operation (Vehicle, people)

10 ICT architecture

11 Steps and financials

12 Procurement dilemma More tenders More responsibility at customer Longer preparation time More resources at customer More tenders One big tender One big tender Responsibility at vendor More complicated tender documentation More fault opportunity Less resources required at customer

13 Procurements: results Jóváhagyások Tárgya Műszaki előkészítés Jogi előkészítés Ajánlat Értékelés KFF II. Szerződés Kivitelezés PIB KSZ KFF HÍR Szerverek, mentőrendszer Szerverek, mentőrendszer Szoftver licencek Szoftver licencek (Oracle licencek) Fejlesztő eszközök EDR kapcsolat kiépítése (rádiók) EDR kapcsolat kiépítése (végpont áttelepítések) Speciális térképek, layerek és alkalmazás Mobil eszközök - HW notebook Mobil eszközök - HW Ipari PC, PDA Térfigyelő rendszerek központi elemei Rendszerintegráció vásárolt komptenciák Rendszerintegrációs szakértői támogatás Folyamat minőségbiztosítás Termék minőségbiztosítás Biztonságtechnika Nyilvánosság Vagyonbiztosítás Könyvvizsgálat Biztonsági audit Smart Phone alkalmzás fejlesztés Munkaállomások (alapszoftverekkel) Hálózati eszközök, LAN építés* Bútorok Aggregátorok, szünetmentes tápegységek Egyéb technikai eszközök (multifunkciós, stb.) Mobil eszközökön futó alkalmazás fejlesztése Projektorok Megjelenítők (Tv-k) HIK-TIK ESR határidő hatás

14 IES 112 Project results: Communication backbone

15 IES 112 Project results: PSAPs and Dispatch Centers Miskolc PSAP 360 new position Szombathely PSAP 360 new position Call taker workstation Dispatchcentres

16 Call taker workspace

17 IES 112 Project results: Call taking protocol:how It Works? 1., Operator decides on primaryclassificationof incident 2., Incident subtype picks question tree 3., Answers to tree questions appoint which emergency service to alert 4., Data updates after sharing appear on all participant s data sheets Incident Type Arethereanysignsof fire? Dangerous materials? Inc. Subtype Yes Yes Fire Services Inc. Subtype Incident Type Trigger system function: share data sheet with fireservice Ambulance Inc. Subtype Police Inc. Subtype No

18 IES 112 Project results: Call taking protocol:sample Road Accident Is someone injured? No Yes Sharedataw/ police Sharedataw/ ambulance Conference call w/ ambulance Number of injured? Types of injuries? Anyone stuck? No Yes Sharedataw/ fire service Type of event location? Kind of event location? Numberand typesof vehicles involved? Quantityand typeof cargo damaged? Special weather conditions? Arethereanysignsof fire? No Yes Dangerous material signs on vehicles? Incident type: Traffic accident Incident subtype: Road accident Sharedataw/ fire service Dangerous materials involved? Sharedataw/ fire service Conference call w/ fire service No Yes

19 Lessons learned Too short time = too many compromise Too few money = too many compromise Too few resources = too many compromise Too many vendor = too many compromise... Too many compromise = Horrible lot of work!!!

20 Thanks for your attention! László Göndör Project manager Governmental IT Development Agency Tel.: