ACKNOWLEDGEMENTS. Locked Bag 2220 North Ryde BC NSW Tel: Fax:

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2 ACKNOWLEDGEMENTS This Communication Aid is developed by the Northern Sydney Multicultural Access Project. It is an adaptation of the Communication Aid for Aged Day Care Services developed by the Cumberland / Prospect Multicultural Access Project. The Northern Sydney Multicultural Access Project would like to express our gratitude to Monika Latanik, Cumberland / Prospect Multicultural Access Project Office, for her generosity in sharing her resources and her support to this project. We would also like to extend our appreciation to the centre based respite and aged day care services that contributed to the development of the original Communication Aid. The Northern Sydney Multicultural Access Project would also like to extend our thanks to Northside Community Forum, particularly to Tim McGovern, Northern Sydney HACC Development Officer, and Fleur Childs, Administration Officer for their contribution and support in the development of this series of communication tool. Special acknowledgement is extended to the Advisory Committee members of the Northern Sydney Multicultural Access Project and the HACC services in the Northern Sydney Region for their contribution and support to the development of this resource. The Northern Sydney Multicultural Access Project is funded by the Department of Ageing, Disability and Home Care through the Home and Community Care Program, and is managed by the Multicultural Health Service, Northern Sydney Central Coast Area Health Service. Grace Chan Northern Sydney Multicultural Access Project Multicultural Health Service Northern Sydney Central Coast Area Health Service Locked Bag 2220 North Ryde BC NSW 1670 Tel: Fax: i

The Northern Sydney Multicultural Access Project would like to express our gratitude to Monika Latanik, Cumberland / Prospect Multicultural Access Project Office, for her generosity in sharing her

3 INTRODUCTION As our culturally diverse population rapidly ages, it becomes increasingly important that our Home and Community Care (HACC) services have the capacity to provide a culturally responsive service. Effective cross cultural communication is one of the key, if not the most important, components in culturally responsive care. Whilst HACC services in the Northern Sydney Region are able to utilise face-to-face and telephone interpreters to communicate more effectively with people from culturally diverse backgrounds, everyday communication continues to be a challenge. This Communication Aid is a tool for service providers to communicate with individual service users from diverse cultural backgrounds. It is available in 31 languages. It includes three categories: 1. General; 2. Health / Personal Care & Aid; and 3. Activities / Food. We encourage services to add individualised items in each category to reflect the preferences of their service users. It is recommended an individualised Communication Aid be put together for each service user requiring communication assistance. It does not only help the service user to feel valued and respected, it will also provide them more opportunities to familiarise with the Kit and encourage them to initiate conversation and make their needs known to the service provider. It may also be a good way to involve the family and carer to add individualised items, such as photos of activities, food (or even recipes), etc. to the resource. It is important to note that this Communication Aid is not a replacement of professional interpreters. When there is a complex issue, service providers should arrange for a professional interpreter to assist with communication. To download this Communication Kit in different languages and to find out more about countries and languages, please go to: The Northern Sydney Multicultural Access Project welcomes HACC and other services to adapt different parts of this Communication Kit to suit the needs of their services and service users. For more information, please contact the Northern Sydney Multicultural Access Project. ii

Whilst HACC services in the Northern Sydney Region are able to utilise face-to-face and telephone interpreters to communicate more effectively with people from culturally diverse backgrounds,

4 Ambulance / Hospital Bag BBQ Bus / Seat belt Cake / Birthday Call... Car Coffee Cold / Hot Cold / soft drink Doctor False teeth / dentures Food / Meal Food Chart 1 Food Chart 2 Glasses Going home Happy / Sad Hat Hearing aid Keys Lie down / Sleep Listen to music Medicine / tablets Money Nurse Outing / Picnic Pain Chart Point to where the pain is Raining Sick Sit outside Tea / Milk / Sugar This is a Day Care Centre. Welcome to the group. Tissues Toilet Walking frame / Walking stick Wheelchair Weekdays Mentő / Korház 1 Táska 2 Barbecue 3 Autóbusz / Biztonsági öv 4 Torta / Születésnap 5 Felhívni a... 6 Autó 7 Kávé 8 Hideg / Meleg 9 Hűsítő italok 10 Orvos 11 Mű fogsor 12 Ennivaló / étel Élelmiszer tábla Élelmiszer tábla 15 Szemüveg 16 Hazamenni 17 Boldog / Szomorú 18 Kalap / Sapka 19 Halló készülék 20 Kulcsok 21 Lefekvés / Alvás 22 Zenét hallgatni 23 Gyógyszer / Tabletták 24 Pénz 25 Ápolónő 26 Kirándulás / Piknik 27 Fájdalom tábla 28 Mutasson a fájó pontjára 29 Esik az eső 30 Beteg 31 Kiülni a szabadba 32 Tea / Tej / Cukor 33 Ez egy Idős Polgárok Napközi Központja. 34 Üdvözöljük körünkben. Papír zsebkendő 35 WC 36 Járóka / Sétabot 37 Tolószék 38 Hétköznap 39 iii

Medicine / tablets Money Nurse Outing / Picnic Pain Chart Point to where the pain is Raining Sick Sit outside Tea / Milk / Sugar This is a Day Care Centre. Welcome to the group.

5 Ambulance / Hospital Mentő / Korház 1

6 Bag Táska 2

7 BBQ Barbecue 3

8 Bus / Seat belt Autóbusz / Biztonsági öv 4

9 Cake / Birthday Torta / Születésnap 5

10 fiamat barátomat szomszédomat lányomat férjemet orvosomat feleségemet ügyvédemet családomat Felhívni a... 6 a tolmácsot

11 Car Autó 7

12 Coffee Kávé 8

13 Cold / Hot Hideg / Meleg 9

14 Cold / soft drink Hűsítő italok 10

15 Doctor Orvos 11

16 False teeth / dentures Mű fogsor 12

17 Food / Meal Ennivaló / étel 13

18 Soup Leves Bread Kenyér Chips Chips Rice Rizs Pasta Tészta Pizza Pizza Burger Burger Sandwich Szendvics Hot Dog Visli zsemlével Lamb Bárány Chicken Csirke Pork Sertés Beef Marha Roast Sülthús Food Chart 1 - Likes & Dislikes 1. Élelmiszer tábla kedvelt vagy nem kedvelt 14 Fish Hal

Bárány Chicken Csirke Pork Sertés Beef Marha Roast Sülthús Food Chart

19 Food Chart 2 Likes & Dislikes 2. Élelmiszer tábla kedvelt vagy nem kedvelt 15

20 Glasses Szemüveg 16

21 Going home Hazamenni 17

22 Happy / Sad Boldog / Szomorú 18

23 Hat Kalap (Sapka) 19

24 Hearing aid Halló készülék 20

25 Keys Kulcsok 21

26 Lie down / Sleep Lefekvés / Alvás 22

27 Listen to music Zenét hallgatni 23

28 Medicine / tablets Gyógyszer / Tabletták 24

29 Money Pénz 25

30 Nurse Ápolónő 26

31 Outing / Picnic Kirándulás / Piknik 27

32 mellkasi fájdalom szív probléma hátfájás fejfájás hasfájás hasmenés torokfájás fülfájás fogfájás Pain Chart Fájdalom tábla 28

33 Point to where the pain is Mutasson a fájó pontjára 29

34 Raining Esik az eső 30

35 Sick Beteg 31

36 Sit outside Kiülni a szabadba 32

37 Tea / Milk / Sugar Tea / Tej / Cukor 33

38 This is a Day Care Centre. Welcome to the group. Ez egy Idős Polgárok Napközi Központja. Üdvözöljük körünkben. 34

39 Tissues Papír zsebkendő 35

40 Toilet WC 36

41 Walking frame / Walking stick Járóka / Sétabot 37

42 Wheelchair Tolószék 38

43 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Hétfő Kedd Szerda Csütörtök Péntek Szombat Vasárnap Weekdays Hétköznap 39

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