egovernment policy in Hungary Main achievements after the OECD s review OECD-India 3-4/Dec/2009.
Strenghtening leadership and organisation for egovernment
Status report - Prime Minister s Office State Secretariat for ICT and egovernment [EKK] ( 2006-IHM, 2007- KEKKH, 2008- GKM) OECD s main proposals (2007): - PMO: joint egov and PA strategy ÚMFT - Shared databases, collaboration of agencies Client gate dev. ;regional ASP - Standards, good practices for central and local government Interoperability Framework project
Framework Strategy for Informatics (2008) Integrated services Client-oriented services Electronic case-handling Empowering citizens ICT developments for SMEs Components: Digital Literacy Strategy, eeconomy S,ePublic Administration S., Broadband S.
Leadership characteristics: PMO EKK- integrated, coordinated, central policy making and projects! (Central System, regional ASP)- recommendations! - Broader institutional, organisational responsability (2008.) - Legal background for coordination( 2005.) - Professional supervision, no legal binding rule or financial influence
Serving citizens- becoming userfocused in the provision of e- government services
Political commitment and regulation 2009, the Hungarian Parliament passed a decree on electronic public services 2009. LX. General rules for service provision through central system ( administrative and technical); rights and duties of the services providers and the users ( citizens, businesses) Implementation rules: citizen-centric electronic procedure, legal framework for service providers, security and identification.
Act 2008.CXI. (review of Ket) General rule: 8. (1) In public administration authority processes if other legal rules leave space for it, can be managed electronically. G2G If the process does not require paper-based interaction, the authorities are obliged to use among each other e-mails, phones other electronic means for communication. Cost-efficiency and effectiveness are main principles. After Jan, 2011 the electronic interaction through Central System is binding.
C2G Data protection the electronic communication is not obligatory, but can be chosen by the client or defined by law Act 2009.LII., electronic delivery + projects: Client Gate, renewal of the gov. Portal, standardised electronic format
Monitoring: EKOP- EMIR 11 impact indicators Survey: 2008. Burostop home page, approx. 300 people. would use, among others: the online monitoring of procedures relating to building permissions (96 %); the system giving proactive information to enterprises relying on a preliminary questionnaire (94 %); the online request of students loans (93 %); and the solution allowing for the electronic registration of data change at the Land Office (91 %).
Frequently used public services, Client Gate Service Date General official document procedures [KEKKH] 2005-2006. Notice before expire of personal documents! ( proactive)l [KEKKH] 2009. január E-auction[APEH] 2008-2009. Tax declaration[apeh] 2005-2009. Electronic business processes [IRM] 2005-2006. Elektronic enterprise reports [IRM] 2009. obligatory Agricultural data service [MVH] 2009. Agricultural e-claim, inquiry[mvh] 2008. obligatory General document fill out service [MeH-APEH] 2009. Police declaration [ORFK] 2009. E nergy tax [VPOP] 2007. Custom [VPOP] 2007. Job search[szmm] 2004. Social security, patient record[oep] 2006. Pension [ONYF] 2007. Private pension insurance [PSZÁF] 2009. Higher education[okm, OFH] 2004.
Thank you for your attention! Bernadett KÖTELES PMO EKK, HU,