Welcome to The survey visit and common nonconformities

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1 QPA, e г l. We GPs. We д w d to be a GP. O νт n be a ch d þ a þ at, p or s, ŋ a ch d þ в be l x s. O νт n be a нt þ k, siŋ y X y or not, ŋ a нt þ x ch c e. GPs, д þat г l n t st t r нt s t storеs, рe w y в. We a ffрн to sפ вs or e st s рy y. QPA, n t st г l s: д m. Dr Paul Mara Welcome to The survey visit and common nonconformities Webinar certificates of participation Certificates can only be issued to participants who complete the evaluation survey for today s session The evaluation survey must be completed by close of business today The survey is only found on the webinars page of our website Please check your data entry as your name will appear as you enter it, and the certificate will be ed to the address you enter in the survey Each participant must complete an evaluation survey to receive individual certificates If you have any difficulty with completing the survey, please contact us today so that we can assist you before the survey is closed 3

2 Today s agenda - the nonconformity hit list Business continuity plans Health summaries Schedule 8 regulations Patient feedback surveys Quality improvement CPR training Home visits and after hours arrangements Doctor s bag Out-of-date stock Vaccine logs 4 Business continuity plans No business continuity plan at all A business continuity plan that doesn t support the practice in the event of an IT disaster A business continuity plan that is little more than a quote / proposal, and doesn t actually exist Using a template without including unique practice information 5 Health summaries Less than 75% of active patient health records have a health summary No risk factors No family or social history - Allergies are usually well-recorded Consider using clinical coding for better data analysis 6

3 Schedule 8 regulations Improper storage arrangements Improper recording Improper disposal Schedule 8 medicines in the doctor s bag 7 Patient feedback surveys Process not started Use of a survey that has not been approved by the College Failure to complete the process prior to the visit No evidence of quality improvement in relation to the feedback of patients 8 Quality improvement No understanding of quality improvement No evidence of quality improvement No evidence of review and discussion No leader(s) of quality improvement in the practice 9

4 CPR training No CPR training Out-of-date CPR training Not understanding who needs to complete CPR training No evidence of the intention to complete CPR training 10 Home visits and after hours No home visits at all No policy around home visits No evidence of home visits No after hours care arrangements No signage or message about how to access care outside business hours No after hours information on the practice information sheet 11 Doctor s bag No doctor s bag at all Essential equipment missing Out of date stock Inappropriately stored Schedule 8 medicines No medicines appropriate to the patient population Individualised equipment that needs to be added, but with no reminder present 12

5 Out-of-date stock Stock that will be checked includes medicines, medical consumables, and samples Airways feature prominently on the list of expired stock found at survey visits This is one area that can often be rectified at the time of the visit 13 Vaccine logs Minimum and maximum temperature must be manually recorded twice a day Data loggers are excellent, but do not replace the need for manual records 14 Survey visit process Surveyors will be assigned to your practice. Via the Survey Visit module in Connect, you will be able to see, and approve, your surveyor team, and visit date and time. Surveyors will attend the visit and assess your practice for compliance against the Standards. Assessment information is submitted online, and nonconformities will be published in your Connect portal. Your Quality Accreditation Manager will review the findings, and call you to discuss any nonconformities, and what you need to do. 15

6 Survey visit process Corrective action must be submitted through your Connect portal: your QAM will give you a due date. Your accreditation report will be prepared for review and presentation to the Accreditation Committee If your corrective action is satisfactory, nonconformities will be closed. The Accreditation Committee will make the certification decision, conferring accreditation. 10 July Question time To ask a question please use the Question function in your GoToWebinar control panel. If you type your question in, we can read it out and answer it to share the knowledge with the audience. 10 July Upcoming webinar sessions Patient feedback WL& July 26 at 1pm (AEST) 5.2 Practice equipment Tu y s 8 at 2pm (AEST) 10 July

7 Webinar certificates of participation Certificates can only be issued to participants who complete the evaluation survey for today s session The evaluation survey must be completed by close of business today The survey is only found on the webinars page of our website Please check your data entry as your name will appear as you enter it, and the certificate will be ed to the address you enter in the survey If you have any difficulty with completing the survey, please contact us today so that we can assist you before the survey is closed Certifications are only issues to attendees at live presentations, and cannot be provided if you only watch the recording afterwards 19 Thank you for joining us