1 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Méret: px

Mutatás kezdődik a ... oldaltól:

Anna Fehér
7 évvel ezelőtt
Látták:

October, 20, 2011 Hotel Gate One Bratislava Oracle Policy Automation & Case Management Michal

Federal Government and DoD Intelligence Oracle has the longest running relationship with government of any software

3 Leadership in Social Services Experience You Can Count On Project Oracle, 1977 CIA, Langley Customer Number 1 2 of Oracle s first customers were U.S. Federal Government and DoD Intelligence Oracle has the longest running relationship with government of any software vendor Oracle has a dedicated public sector software development organization Oracle delivers global support for the public sector 3 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

4 Oracle Invests in Public Sector Solutions Continuous investments to extend our footprint for PS Best in Class: State and Local ERP Best in Class: Customer Relationship Management Best in Class: Tax and Revenue Management, Utility Billing Best in Class: Content Management Best in Class: Governance and compliance Best in Class: Project Scheduling Best in Class: Technology for Policy Automation Combined with US$3B Annual R&D (FY09) 4 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

5 Social Services Organizations Choose Oracle Health & Disability Services Pensions & Retirement Benefits Case Management Employment & Labor 5 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Assessment & Service Planning Provider Management Enterprise Case Management

6 Oracle Social Service Solution Simplify Eligibility, Increase Efficiency, Improve Effectiveness Screening Monitor Outcomes Intake Disbursement & Financial Mgmt Assessment & Service Planning Provider Management Enterprise Case Management Eligibility Determination 6 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Oracle Social Service Solution Stand Alone Complete Suite Case Management Policy Automation

8 Citizen Eligibility Challenges Complex & changing Regulations Issues Multiple complex manual processes to determine eligibility & benefits Inability to easily determine benefits Frequently changing citizen circumstances Solutions Empower business users to build and manage rules Manage benefit determination across programs Automate changes in circumstances Benefits Definition Eligibility Determination Change in Circumstances 8 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

9 Oracle Policy Automation Write Rules Once, Use Many Times Write rules in familiar Word and Excel documents in local language The same rules can be used across channels Eliminate the need for IT help Legal Regulations Norms 9 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

across channels Eliminate the need for IT help Legal Regulations Norms Web

10 Oracle Policy Automation Write Rules Once, Use Many Times Write rules in familiar Word and Excel documents in local language The same rules can be used across channels Eliminate the need for IT help Legal Regulations Norms Web Screening Case Management 10 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Part B Results & Conclusions Rules & Facts Inputs & Variables

11 Policy Visualization Clear Structure ~ Clear Visibility ~ Clear Understanding The Person is eligible for Family Tax Benefit Part B Results & Conclusions Rules & Facts Inputs & Variables 11 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Managing Complex Cases - Challenges Complex Processes Multiple Parties Involved Issues Manual procedures still prevail Siloed processes create backlogs Citizens need 24 x 7 x 365 services Solutions

13 Managing Complex Cases - Challenges Complex Processes Multiple Parties Involved Issues Manual procedures still prevail Siloed processes create backlogs Citizens need 24 x 7 x 365 services Solutions Automate case intake through payment Deliver single view of the client/citizen to multiple providers Provide client self-service across multiple channels Automated Case Management Single Client View Client Self Service 13 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

14 Case Management in Public Sector There are precise Processes behind each Case Common Info Repository Secure Access Case Analytics Self-Service Service Delivery Options Call Center Field Workers Automated Workflow and Activity Management Case Initiation Apply / Inquire Route / Process Assess & Review Monitor / Notify Case Resolution Outreach Event Management Referral Deliver Service Enable a single view of the case, client or suspect across departments Convert manual processes with automated, streamlined workflow Analyze key processes to improve effectiveness and improve outcomes 14 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Start Start Start Start Start Start Start Start 1 Az eljárást az Adós kezdeményezi 6 Felszámolás elrendelésének megindítása 7 Az eljárást a Hitelező kezdeményezi 9 Az eljárást a Cégbíróság

15 Start Start Start Start Start Start Start Start 1 Az eljárást az Adós kezdeményezi 6 Felszámolás elrendelésének megindítása 7 Az eljárást a Hitelező kezdeményezi 9 Az eljárást a Cégbíróság kezdeményezi 10 Az eljárást a Végelszámoló kezdeményezi Lajstromrendszer Kérelem Végzés Kérelem Megkeresés Kérelem Értesítés küldése büntetőügyről a székhely szerinti 13 bíróságra Értesítés 14 Határozat megjelentetési kérés Kérelem Főeljárás ingatlannyilvántartásba való bejegyeztetési 15 kérelme Kérelem 2 3 Lajstromozás Kérelem elbírálása Stop 5 Hiánypótlás 4. Megfelel? 12 A Bíróság elbírálja a kérést 8. Id. Vf kirendelésén ek kérése? Igen Nem 11 Max. 8 nap Adós értesítése Levél 16. Elismeri? 18. Jogos a kérelem? Stop Igen Igen 17 Haladék kérése Max. 15 nap Kérelem 21 Fellebbezés Szakrendszer Szakrendszer 25 Egyezség iránti kérelem benyújtása Kérelem 29 Kérelem az egyszerűsített felszámolás iránt Kérelem 40 Az eljárás megszűntetése a követelés megszűnése miatt 34 Végzés meghozatala az egyszerűsített eljárásról Szakrendszer Végzés 19 Felszámolás A tv.-ben elrendelése Nem Fellebbezés meghatározott (Felszámoló? érintett szervek kijelölése) értesítése Szakrendszer Végzés Szakrendszer Levél Kérelem Cégközlönyben 24. Nem Milyen Közbenső mérleg közzététel Bíró helyt ad? eljárás? elfogadása 26 Egyezségi tárgyalás Végzés 27. Tárgy.-on jóváhagy? Stop Stop Végzés Fellebbezés? Fellebbezés 33 Zárómérleg elkészítése, beadása Szakrendszer 35 Zárómérleg jóváhagyása, eljárás megszüntetése Végzés Fellebbezés? Fellebbezés A tv.-ben Nem Jogerő, gazdasági meghatározott szervezet törlése érintett szervek értesítése E- Levél cégbíróság Stop Case Management in Public Sector Bankrupted companies registration process driven by CM Common Info Repository Secure Access Case Analytics Felszámolási eljárás és megindítása Hitelező Bíróság (csődeljárásban) Adós Lajstromiroda Felszámoló Nem Igen Nem Igen Egyszerűsített Igen Nem Nem Igen Nem Igen Igen Case Initiation Végelszámoló Cégbíróság Case Resolution Más EU tagállambeli felszámoló Büntetőügyben eljáró (Bíró vagy ügyész) Ítélőtábla / LB Hungarian Courts Siebel Case Management for Bankrupted companies registration 15 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Manage Street-workers & Health Visitors Automate Email Communication Provide

16 Case Management End-to-End Support End-to-End support for Case Management Intake Citizen s Incidents or Requests Convert it to Case & Manage the Case Manage Street-workers & Health Visitors Automate Communication Provide Self-Service Platform 16 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

what if analyses Determine legislative loop holes Provide real-time

17 Deep Dive Reporting & Analytics Pre-Built Analytics and Dashboards Commissioners Legislators Managers Case Workers Conduct legislative what if analyses Determine legislative loop holes Provide real-time alerts 17 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Social Services Customer Results Oracle for Public Sector Real Results Delivered Department for Work and Pensions (United Kingdom) Provided citizens with on-line access to services and information

18 Social Services Customer Results Oracle for Public Sector Real Results Delivered Department for Work and Pensions (United Kingdom) Provided citizens with on-line access to services and information Center for Work and Income (Netherlands) Improved job matching by 60% Ministry of Labor and Social Affairs (Spain) Implemented Oracle s Siebel applications in just 6 months, enabling IMSERSO to manage processes established in the Law for Dependent People Dutch Child Protection Council (Netherlands) Centralized all data to improve child protection Nat l Council for Evaluation of Social Policy (Mexico) Allowed various programs to reduce their annual federal budget request by 6 to 10% by improving analysis and evaluation of 118 programs 18 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Hasonló dokumentumok

Sebastián Sáez Senior Trade Economist INTERNATIONAL TRADE DEPARTMENT WORLD BANK

Sebastián Sáez Senior Trade Economist INTERNATIONAL TRADE DEPARTMENT WORLD BANK Despite enormous challenges many developing countries are service exporters Besides traditional activities such as tourism;